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How to Order
When you are satisfied with your order proceed to checkout. When you have finished an order confirmation will be emailed to you. Please note that payment is automatic. If there is a problem with the payment, your order will not be processed. Please either try again or contact our customer service support team at firstname.lastname@example.org
There are two options available to pay for your order: Using your credit card is secure and convenient. We will accept your American Express, Visa & MasterCard payments through our easy to use and secure payment system. Or checkout with PayPal, by simply following the PayPal login prompts to complete the transaction.
Wheels & Dollbaby are not liable for processing fees and charges incurred from your financial institution. Please note that we cannot accept payments from solo, switch, visa electron cards or international bankcards.
Orders over $260USD will receive complimentary express shipping. Regular express shipping $19.00USD applies to orders under $260USD. Your purchase is expected to arrive between 3-7 days of ordering. We ship orders via a secure and express courier service by our international provider DHL. For further info on delivery click here.
You may exchange your order within 14 days of receipt. We will be more than happy to offer you an exchange or credit note when the products are returned complete and unused condition. For further info on the returns process click here.
We take the security of our customers' personal details very seriously. We use proven technology and physical security measures to ensure the highest level of protection. Any information that you send to us is encoded with Secure Socket Layer (SSL) encryption technology. For large orders we may ask for photo identification. This includes a copy of your drivers licence or passport and a copy of the credit card used for the payment. The signature of the card must be visible and the card numbers blacked out except for the first 4 and last 3 numbers.